Privacy Policy

Last updated: June 2026

1. Introduction

True North Electrical Services ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website or engage our services.

2. Information We Collect

We may collect the following types of information:

  • Contact information — name, phone number, and email address provided when you request a quote or contact us.
  • Service details — information about the service you require, including your address, to allow us to provide an accurate quote or attend your property.
  • Usage data — standard website analytics such as pages visited and browser type.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services.
  • Schedule appointments and follow up on completed work.
  • Send service reminders.
  • Improve our website and service offerings.
  • Comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (e.g., scheduling software, payment processors), subject to confidentiality obligations. We may also disclose information where required by law.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

6. Security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Phone: (555) 123-4567
  • Email: service@example.com
  • Address: Cairns, Queensland, Australia